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    Shipping & Returns

    1. I just received my item, but it is faulty, what do I do?
    2. I have received my item but it is damaged, what do I do?
    3. Where is my refund?
    4. I just received my item, but I no longer want it. Can I change my mind and return it?
    5. Does an item I am looking to buy come with a warranty?
    6. If I need to return my item, who pays for the postage costs?
    7. Can I still return my item if I no longer have the original packaging?
    8. Can I transfer my warranty to someone else if I sell them the item I purchased from you?
    9. How long and where can I find the Warranty on my item?
    10. Can I return my item to your office for an exchange or refund?
    11. Our Full Warranty and Returns Policy
    12. LCD TVs - Dead Pixel Policy
    1. I just received my item, but it is faulty, what do I do?
    Some products purchased from lankaeworld.com come with warranties and are fully guaranteed.
    There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team on info@lankaeworld.com and give a full detailed description of the problem, as well as your Order Number. Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.
    If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you. If neither lankaeworld.com, nor our supplier, has any more of the product in stock, then a full refund will be provided.
    1. I have received my item but it is damaged, what do I do?
    All shipments are covered by transit insurance. If you have received an item that is damaged please contact us at info@lankaeworld.com and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.
    It is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles.
    We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologies for any inconvenience.
    1. Where is my refund?
    Once we have received your returned item or the refund has been approved according to your issue, we will then send you either notification of receipt of your item and/or an email issuing you a credit Refund. The type of Refund will be based on previous discussions, as to the type of problem. You will either receive a Refund into your nominated bank account or a Credit in the form of a Coupon, which you can then use on a future purchase. If you have not received your Refund, after your approval notification, within 2 working days, please contact us at info@lankaeworld.com and we will promptly investigate why it has not been issued and rectify it.
    1. I just received my item, but I no longer want it. Can I change my mind and return it?
    No. You cannot get any refund  because of no longer want it.
    1. Does an item I am looking to buy come with a warranty?
    Please refer to each product's listing page to see the warranty period applicable to that product.
    1. If I need to return my item, who pays for the postage costs?
    If the item becomes faulty during the Dead on Arrival (DoA) period, which is within the first 14 after we dispatch it then all return shipping costs will be covered, either by lankaeworld.com or a local supplier (as appropriate). During the warranty period, after the DoA period, you will need to cover the return shipping costs to lankaeworld.com or to our supplier if they are managing the warranty.
    Should you have a change of mind and would like to either exchange the item (subject to our Returns and Warranty Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our warehouse.
    1. Can I still return my item if I no longer have the original packaging?
    Yes we will still accept the item, just as long as it is according to our Returns Policy (Faulty or Damaged items only)
    However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.
    NOTE - This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.
    1. Can I transfer my warranty to someone else if I sell them the item I purchased from you?
    As you are our customer, our warranty commitment is to you. However if your customer is able to provide us with the original invoice number under which we sold the item to you, then we will honor the warranty to you and you can pass your rights to your customer as you wish.
    1. How long and where can I find the Warranty on my item?
    The Warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing for warranty purposes.
    1. Can I return my item to your office for an exchange or refund?
    Yes you are able to drop off items to be exchanged or refunded.
    Our address is:
    Our office hours are; Mon-Fri 9am-5pm (except on public holidays)
    Before you come in, please refer to our warranty and returns policy on the link below to ensure you are able to obtain the exchange or refund.
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